All I See FAQ’s

All I See FAQ's

 

Got a question? We’ve compiled our most commonly asked questions here, but if you still can’t find what you’re looking for, please contact the team via hello@helenjacobs.co

 

Question: Help! I bought access to a one-off All I See Live Event but I can’t access the Facebook community.

Our Facebook community is only currently available to our membership subscribers. To gain access to this amazing community and additional exclusive content, you can upgrade and purchase either a month-to-month subscription or a six-month prepaid membership. We’ll set you up in the Facebook group straight after.

Question: How do I renew my subscription? Will it automatically update?

If you opted for a month-to-month or six-month pre-paid membership, your subscription fee will automatically be deducted from the account/payment method you nominate at the time of purchase.

Please ensure you have the funds available in this account each month because a failed payment will automatically cancel your membership and all access to the All I See Community will be closed, resulting in the loss of access to materials.

Question: When will my subscription fee be deducted from my account

The subscription fee is automatically deducted from your account on the same date every billing cycle. For example, a month-to-month membership purchased on the 15th will be automatically deducted every month on the 15th. A six-month pre-paid membership bought on the 15th January would be deducted again on the 15th July.

Question: Can I change my payment method?

Unfortunately not at this time, although we are working on improving this. If you have issues with payment, please reach out to our team at hello@helenjacobs.co and we will try and assist you further.

Question: Can I pause my membership?

Unfortunately not at this time, although we are working on improving this. If you have issues with payment, please reach out to our team at hello@helenjacobs.co and we will try and assist you further.

Question: How do I cancel my membership?

For monthly subscriptions, the cancellation will take effect for the next calendar month. For quarterly subscriptions, the cancellation will take effect for the upcoming 3 month period. It is important to note that all subscription cancellations must be made BEFORE the automatic payment has renewed.
Please note, that terminating your subscription will come into effect the day after the last day of your monthly billing cycle. For example, if you pay your membership monthly on the 15th, but you cancel your membership on the 10th, your cancellation will only come into effect on the 16th.

Question: Can I pass my login details to a friend or send them the materials?

We’re thrilled you’re enjoying our work here at the All I See Community! Although we’d love for you to spread the word about All I See, we ask that you respect the integrity of the work here, the preparation it requires and the other members of the All I See Community who have also bought memberships. In the interest of remaining fair to all parties, we kindly request you do not share your login details nor share materials you access via All I See, but instead, direct your friends and family to learn more about All I See via our website.

Question: May I use your content and images on my website?

Although we are thrilled our work here at All I See is resonating with you, we kindly ask you do not replicate any of the information, video, images or other such materials created by us seen here on your websites, personal or commercial. We respectfully ask you do not replicate any information from All I See in the interest of remaining fair to members who pay for this content. As this is a paid members-only section, we ask you respect the integrity of the work here and keep it within this sacred space.

We would love for you to share your story or experience here in our private Facebook group or alternatively, you might like to share the unique message of All I See to the collective by telling others about your encounters with All I See and the All I See Community!

You can also refer to our Terms and Conditions to read further about our copyright policy.